hutano Privacy Policy

Our commitment to protecting your health information

Last Updated: May 1, 2025

Table of Contents

1 Introduction

Welcome to hutano. We respect your privacy and are committed to protecting your personal information, especially your sensitive health data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and services.

As a healthcare technology company, we understand the importance of maintaining the confidentiality and security of your health information. We are committed to complying with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and other state and federal privacy laws.

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service. This policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events.

2 Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Information

Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This may include:

  • Contact information (name, email address, mailing address, phone number)
  • Account information (username, password, account preferences)
  • Demographic information (age, date of birth, gender)
  • Payment information (credit card numbers, billing information)

Protected Health Information (PHI)

When you use our Service as a patient or healthcare provider, we may collect Protected Health Information (PHI) as defined by HIPAA, which may include:

  • Medical records and history
  • Insurance information
  • Treatment information
  • Test results and diagnostics
  • Prescription information
  • Provider notes and communications

Usage and Technical Information

We automatically collect certain information when you visit, use, or navigate our platform:

  • Device information (IP address, browser type, operating system)
  • Usage patterns (pages visited, features used, time spent)
  • Log data and analytics information
  • Location information (with your permission)

Information from Third Parties

We may receive information about you from third parties, including:

  • Healthcare providers and facilities when you authorize sharing
  • Insurance companies (with your authorization)
  • Business partners and service providers
  • Public databases and publicly available sources

3 How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Service

  • Facilitating patient intake, document storage, and sharing
  • Processing and managing appointments and referrals
  • Enabling secure communication between patients and providers
  • Analyzing usage patterns to improve functionality and user experience
  • Developing new features and services

Healthcare Operations

  • Facilitating treatment, payment, and healthcare operations as permitted by HIPAA
  • Coordinating care between different healthcare providers
  • Processing billing and insurance claims
  • Quality assessment and improvement activities

Communications

  • Sending administrative notifications about your account or the Service
  • Providing appointment reminders and follow-up information
  • Responding to your inquiries and support requests
  • Sending marketing communications (with your consent where required)

Legal and Security Purposes

  • Complying with legal obligations and regulatory requirements
  • Enforcing our Terms of Service and other agreements
  • Protecting against fraudulent, unauthorized, or illegal activity
  • Ensuring the security and integrity of our platform

Note on De-identified Data:

We may de-identify your health information in accordance with HIPAA standards and use this de-identified data for research, analytics, and improving healthcare delivery. De-identified data cannot be traced back to you and is not subject to HIPAA restrictions on use and disclosure.

Transparent Documentation & Billing

See costs upfront and enjoy streamlined payment options for both patients and providers.

Healthcare billing has long been a source of confusion and frustration for patients, who often receive unexpected charges weeks or months after receiving care. For providers, the documentation and billing process consumes valuable time that could be spent caring for patients. hutano's innovative approach brings transparency and efficiency to this critical aspect of healthcare.

Our platform provides clear cost estimates before appointments, eliminating financial surprises for patients. The system supports multiple payment methods—including traditional options like credit cards and cash, as well as modern solutions like Venmo and Zelle—making transactions convenient for everyone. For providers, our smart templates and automated coding suggestions streamline documentation, reduce billing errors, and accelerate reimbursement while ensuring compliance with regulatory requirements.

  • Transparent cost estimates before appointments
  • Multiple payment options (credit card, cash, Venmo, Zelle)
  • Automated billing code suggestions for providers
  • Digital receipts and payment tracking
  • Financial analytics for providers and practices

Scheduling & Referral System

Simplify appointment scheduling and seamlessly coordinate referrals between providers.

Scheduling appointments and managing referrals in healthcare typically involves phone tag, wait times, and a lack of transparency about the process. Patients often feel left in the dark during referrals, unsure of next steps or timing. hutano's scheduling and referral system reimagines these essential healthcare workflows.

Our intelligent scheduling system allows patients to book appointments online with real-time availability, reducing administrative burden for practices while giving patients control over their healthcare journey. The referral management system creates a transparent, traceable process where patients can actively participate and stay informed. Providers can communicate securely within the platform, sharing relevant clinical information and coordinating care plans. This seamless connectivity between healthcare professionals enhances continuity of care and reduces delays in treatment.

  • Online appointment scheduling with real-time availability
  • Digital referral management with tracking
  • Automated appointment reminders via email and text
  • Secure provider-to-provider communication
  • Patient participation in referral process

Key Benefits

Why Choose hutano?

Provider Efficiency

Save time with streamlined workflows and AI-assisted documentation.

Improved Patient Journey

Enhanced patient experience with digital tools and transparency.

Seamless Connectivity

All your health information in one place, accessible to your care team.

Designed By Clinicians, For Healthcare's Future

hutano represents a significant leap forward in healthcare technology—a platform created by medical professionals who intimately understand the challenges of modern healthcare delivery. Our solution addresses the fragmentation and inefficiency that have long plagued the industry while putting patients at the center of their care journey.

The core innovation of hutano is the complete digitization of the patient journey, from initial contact to final follow-up. By creating a unified digital ecosystem where all stakeholders can securely access and share information, we eliminate the silos that typically disrupt care continuity. Providers benefit from unprecedented efficiency, allowing them to focus more time on patient care rather than administrative tasks. Patients gain transparency, control, and a dramatically improved healthcare experience.

As healthcare continues to evolve toward value-based models that prioritize outcomes and patient satisfaction, hutano's comprehensive platform provides the digital infrastructure needed to succeed in this new paradigm. Our technology doesn't just solve today's healthcare challenges—it lays the foundation for more connected, efficient, and patient-centered care delivery in the future.

Designed By Clinicians For Patients

"hutano was built to transform healthcare delivery by making the entire process digital and transparent. Our platform connects patients and providers like never before, creating a seamless healthcare journey from start to finish."

Dr. Jane Smith • Chief Medical Officer

Ready to experience hutano?

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Frequently Asked Questions

Everything you need to know about hutano

Is hutano HIPAA compliant?

Yes, hutano is fully HIPAA compliant and employs enterprise-grade security measures including end-to-end encryption, secure authentication protocols, and regular security audits to protect all patient health information (PHI).

Can hutano integrate with existing EMR systems?

Yes, hutano is designed to work alongside major electronic medical record (EMR) systems through secure API connections, allowing for seamless data exchange while maintaining complete data integrity and security.

How does hutano benefit healthcare providers?

Healthcare providers using hutano experience significant time savings through streamlined documentation, reduced administrative burden, faster patient intake, and improved care coordination. Our clients report saving 5-10 hours per week in administrative tasks.

How do patients access their medical records?

Patients can securely access their complete medical records anytime through the hutano mobile app or web portal using multi-factor authentication. The intuitive interface makes it easy to find, organize, and share specific medical documents.

What payment methods does hutano support?

hutano supports multiple payment options including credit cards, debit cards, HSA/FSA cards, electronic checks, and digital payment services like Venmo and Zelle, making it convenient for both patients and providers.

How secure is the document sharing feature?

hutano's document sharing employs bank-level encryption, granular permission controls, detailed access logs, and time-limited access options. Patients maintain complete control over who can access their information and for how long.